Refund policy

Refund & Return Policy

We want you to be happy with your purchase from Shahzain Trading Company. If something isn't right, here's how returns and refunds work.

Return window You can request a return within [7] days of receiving your order. After that window, we're unable to accept returns.

Condition of returned items Items must be unused, unworn, and in their original packaging with all tags attached. We reserve the right to refuse a return that shows signs of use or damage not caused by us.

Non-returnable items The following are not eligible for return: perishable goods, personalized or custom-made items, intimate or hygiene-sensitive products, and items marked "final sale" at checkout.

How to start a return Contact us before sending anything back:

Include your order number and the reason for the return. We'll confirm whether the item qualifies and give you the return address.

Refunds Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within [7–10] business days. Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges If you received a defective or damaged item, contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or refund at no extra cost to you.

Return shipping cost Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.